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Troubleshooting

Troubleshooting

Use error codes to find standard recovery paths. This stays focused on fast self-service rather than becoming an admin dashboard.

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Context: app=web / ver=unknown / module=general / code=not provided

AUTH-401 - Authentication failed or session expired

The login session is invalid, the token expired, or the session did not sync during a cross-device redirect.

  1. Sign out and log in again to confirm the account is authenticated.
  2. Refresh the page and make sure local storage is not blocked by the browser.
  3. If you came from Studio or Desktop, retry with the access_token and user parameters.

Common error codes