Why do I still see an unauthorized message after logging in?
This usually means the token expired or the session did not sync during a cross-product redirect. Log in again, then refresh the current page.
FAQ
Frequently Asked Questions
High-frequency questions you can resolve yourself. Specific error-code issues remain in troubleshooting.
Do Web Viewer and Creator Studio use the same account?
Yes. They share the same account system, though sessions may be revalidated because of browser privacy rules or timeouts.
How can I check whether the service is healthy?
Open /status for a visual health check, or visit /api/health directly for the raw health-check JSON.
What is SHA256 used for in the download center?
It verifies package integrity. Compare the hash after downloading to avoid installing a corrupted or modified file.
Why do some English docs show “coming soon”?
Some content is released bilingually in phases. Published Chinese content may go live first, with English completed before the target deadline.
For specific error-code issues, go to Troubleshooting.